Alcatel-Lucent OpenTouch

From 4 to 100,000 users

The Alcatel-Lucent OpenTouch is a modular voice communications system that can be configured to fit the needs of any business.


Call Processing

  • Simplified access to the most commonly used features such as hold, park, conference, transfer and other user-defined features
  • Use one number service to simultaneously ring your deskphone and mobile phone
  • One-touch interoffice dialing using programmable Direct Station Selection keys
  • Upgrade options for multiple-tenant, unified communications, contact center solutions, in-building wireless and more
  • Call control from a Windows PC via simple and intuitive desktop applications

Reliable & Flexible

  • IP/SIP platform with native support for digital (TDM) and analog communications
  • Deploy as a cloud-based (hosted) or premises-based system
  • Supports IP, digital and analog phone sets with access to comprehensive phone system feature set
  • Mobile communications over Wifi and DECT
  • Modular platform grows from 10 to 100,000 users spread across multiple geographical sites.


Features and Capabilities

  • Optional Unified communications applications provide access to all communications services from any location and any device (e.g., GPRS mobile phones, digital and analog phones, Web browsers, PDAs, etc.)
  • Web softphone improves real-time communication flow, providing access to corporate directory, messaging systems, third-party CRM/ERP applications, etc.
  • Integration within IBM® Lotus Notes® and Microsoft® Outlook®

Alcatel-Lucent Deskphones

Alcatel-Lucent deskphones are available in IP and digital models and offer the following benefits:

  • Wideband audio for superior clarity
  • Optional alphanumeric keyboard
  • Call progress display with backlight on some models
  • Multiple fixed feature keys for transfer, feature, hold/DND, speaker, mute and volume control
  • Speakerphone with improved audio characteristics

Alcatel-Lucent 8002/8012 Phones

Alcatel-Lucent 8038/8039 Phones

Alcatel-Lucent 8232

Alcatel-Lucent 4018/4019 Phones

Alcatel-Lucent 8068 Phone

Alcatel-Lucent 8118

Alcatel-Lucent 8028/8029 Phones

Alcatel-Lucent 8082 Phone

Alcatel-Lucent 8128

8082 Video Phone

The touch screen interface on the Alcatel-Lucent 8082 phone makes video calls simple to initiate and manage.


Rapid Session Shift Video

Seamlessly hand off calls between any devices, including cell phone, office phone, deskphone, tablet, smart board or conference phone. Use the device that best suits the time and place without sacrificing access to features and services without loss of functionality. 



Communicate when you want, wherever you are, from whatever device is most convenient. OpenTouch works across all of your devices, smartphone, tablet, PC, land line and lets you freely move between devices even during an active conversation.

  • Visual and voice communications from iPad, desktop, smartphone
  • Escalate from IM to voice to video on a single conversation with Rapid Session Shift.

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